Category Archives: Knowledge Base

You may on occasion receive a warning message from the server advising that your mailbox is approaching its quota limit. THESE MESSAGES SHOULD NOT BE IGNORED. Upon receiving this email, you will need to tidy your mailbox and delete emails you no longer require. One of the quickest and easiest ways of doing this and bringing your mailbox down to a more manageable size is to delete emails with large attachments. The instructions below will guide you along the process:

1. First we need to find out which folder(s) are the largest, to do this, right click on the mailbox in question, it will say “Mailbox – <your name>”

Then click on Properties for “Mailbox – <your name>”

2. This will bring up a window similar to this

Select Folder Size

3. You will see the following window

Select Server Data

4. You will now be able to see the folders within your mailbox and the corresponding size. The larger the number, the more it contains.

5. Make a quick note regarding which folders require your attention.

6. Close the open windows and navigate to the folder that you noted down in step 5. Once the emails are on the screen, you will be able to see the following

7. Right click where it says Newest on top

Select Size

8. Your emails will now be displayed in size order

9. You can now proceed to review those messages and delete any that are not required any more.

10. Work your way through the folders from step 5.

11. When you have finished, remember to empty your deleted items

Select Empty “Deleted Items” Folder

12. This should now bring your mailbox down to a more manageable size.

Users may receive the following error message when attempting to access their WordPress Admin Area.

403 Forbidden
Forbidden
You don’t have permission to access /wp-login.php on this server

This occurs in two situations:

1) You’re accessing your admin area from a static IP address, but your static address hasn’t been added to our security system.
2) You’re accessing your admin area from a dynamic IP address, but your account hasn’t been enabled to allow this.

In either case, please contact us to remove this restriction, and quote your IP address which you can find by visiting http://www.pctrends.com/ip

Note in the latter case, this increases the possibility of your admin area being misused by hackers – to reduce the risk of this, ensure you use a strong password!

We’d strongly recommend accessing your admin area from a static IP address. Contact your Internet Service Provider to arrange one of these – note there may be a small charge for this service.

PCT/00048412

There are many ways to remote onto your PC, please select the most appropriate for your device:

Apple iPad/iPhone

Laptop/Desktop PC

This guide is intended to assist you in setting up your phone with email hosted on your own server or one of ours.

Setting up a HOSTED email account (This is used when you have a server on site or using our hosted service)

Setting up a POP/IMAP email account (This is used when you are using our POP/IMAP service)