*** REDUCED SUPPORT! IMPORTANT! ***
Expected End Date: Fri 13th April 2018.
This notice will appear if a site requires an unusual level of support (e.g., server failure, virus infection, etc) or for training, illness or holidays. During this time, business hours support is reduced. Please make contact for URGENT issues only, e.g., those affecting a number of users, or preventing critical business operation! If workarounds exist, please use those. During this time, only contact via the correct support channels will be dealt with; non-critical or emails to other addresses will be dealt with after the date shown.
Various methods of contact are listed below:
PC Trends Ltd
318 The Innovation Centre (Hub 2)
Venture Court, Queens Meadow Business Park
Hartlepool, TS25 5TG
Phone: (0191) 303 8237
– Office hours are currently: Mon-Fri 09:00-17:00, excl. Bank Holidays.
These hours may vary; please check this page for current operating times.
Urgent Out-Of-Hours (OOH) Support:
– OOH times are currently: Mon-Fri 06:00-22:00, Sat-Sun 06:00-16:00, excl. Bank Holidays.
The above are our usually offered times for OOH Support. Your agreed hours may vary.
You can nominate up to 100 phone numbers to call OOH Support. Your nominated numbers can call
our usual phone number and will be connected accordingly. To amend your nominated numbers list,
please contact us or request access to our self-service site.
Accounts > 60 days won’t be able to use this service. Please pay on time, or call in office hours!
OOH SUPPORT IS FOR URGENT ISSUES ONLY!
IF WORKAROUNDS EXIST, PLEASE USE THOSE UNTIL OFFICE HOURS!
Fax: (0191) 303 7802
PC Trends Ltd is Registered in England & Wales.
Reg No. 6587592
VAT No. 932 6472 18
ICO Data Protection Registration: ZA101818