Connecting to your FTP space
To connect to your FTP space you will need your domain name, username and password.
Your username is usually always in the following format:
Where xxxxxxxxxxxxxx is the first part of your domain name up to a maximum of 14 characters. No punctuation is allowed in usernames.
Some domain name/username examples would be:
If you are unsure of your domain name, username or password, please contact technical support.
Note that for security reasons, our FTP server only accepts Active (as opposed to Passive) connections. You should configure your FTP software to connect using the Active method.