Service Update: FTP Access To Web Hosting Accounts

With immediate effect, FTP connections to web hosting accounts must be made using “passive” FTP. This is to bring these accounts inline with our Remote Backup FTP service. For your reference, the server details to connect to each service are:

Web Hosting: www.example.com – Port 21 (Where example.com is your own domain name)
(Supports both insecure/plain FTP and secure FTP over TLS)

  Usernames are in the format “uxxxxxxxxxxxxxx

Remote Backups: remotebackups.pctrends.com – Port 521

  Usernames are in the format “ftpbackup-xxxxxxx

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